ESX 6.5 and 6.7 on HPE G6/G7 server PSOD fix


HP’s done it again. They’ve managed to break their custom ESX ISO on the G6 and G7 servers. I suspect it’s the same for G8.

If like me you found yourself perplexed by the PSOD (pink screen of death) after upgrading from ESX 6.0 to 6.5, keep on reading for the fix (skip to the bottom for the download link to an already fixed ISO).

The issue

It seems the “hpe-smx-provider” driver version 6.5.0 from the ESX 6.5 ISO is causing the PSOD.

The fix and the drawbacks

(Simply) Replace the driver with it’s older counterpart (version 6.0.0) and reinstall (see below for the procedure or check the “download link” section at the very end for an already fixed ISO).  Unfortunately if you decide to create a custom ISO with the previous version of “hpe-smx-provider”, you will no longer be able to upgrade to any future ESX version and will need to do a full installation every time (thank you HP!). That being said, here is the procedure to customize the ISO:

Customize your own HPE ESX ISO

  1. Install PowerCLI from here.  At the time of this writing, the latest version was 6.5.0R1.
  2. Download both the ESX 6.5 and 6.0 offline bundles and save them to a convenient place (ex: C:\HP) — download from this link. To make it easier, rename them to something like and
  3. Open up PowerCLI and do the following:Add the 6.5 bundle

    # check that the profile was loaded and the vendor is HPE

    # clone the profile (feel free to specify whatever you like for the “vendor” when prompted)

    # double check the profile was indeed cloned

    # Remove the “hpe-smx-provider” driver from the clone

    # Add the 6.0 bundle

    # check the profile

    # check driver versions from both bundles

    # Add hpe-smx-provider version 6.00 to the custom profile

    # Export the profile to an ISO

The results

Download links

The following images have hpe-smx-provider version 600. Nothing else was changed. The 6.5.0d (build 5310538) is running on an HP Proliant DL380 G7 since March 2018 and was also tested on a DL380 G6 for a couple of months. For convenience, I’ve also built a 6.7.0 ISO and at the request of a reader, 6.7.0 Update1 from April of 2019:



10 thoughts on “ESX 6.5 and 6.7 on HPE G6/G7 server PSOD fix

  1. Hi
    thank you so much for your information and the custom ISO
    i installed esxi custom iso 6.7 on the HP G8 successfully and without any error or crash, But i have a question, what about esxi update?
    i was trying to update esxi 6.7 to the latest version with command “esxcli”, i got following error:

    [dependencyerror] vib qlc_bootbank_qedrntv_3.9.18.0-1oem.670.0.0.7535516 requires qedentv_ver = x.9.18.0, but the requirement cannot be satisfied within the imageprofile. please refer to the log file for more details.

    i was resolved the problem and updated esxi by this solution:

    so, i wanted to ask you this solution is it ok or not?

    thanks again


    1. The profile is a custom one, due to the “hpe-smx-provider” package downgrade and that is why you get that error message. Because of that, no upgrades can be made in the traditional way. Your only option is to create a custom ISO every time you want to upgrade. HP really screwed us over this time around.


  2. Any Chance to have a customized ISO for the latest May2019 Release of ESX 6.7 ?


    1. Hi,

      I will create one in the following days and reply again to your comment.


  3. Hi,

    I have a question; i updated to the April version Custom ISO (6.7), but i do not have the HTML5 update of the web client.

    Why is that?


    Kind Regards,


    1. It’s probably not included in the original ISO. The only change the custom image has is the 1x driver.


      1. Do you know if it is included in one of the other images?

        I know that the original 6.5 has the HTML 5 web client, right?

        Kind Regards,


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